Tickets & Requests
A direct line between residents and the board
Residents submit requests through custom forms you design. Every ticket is tracked from submission to resolution with full visibility for both sides — no more lost emails, missed requests, or "I never heard back" complaints.
Custom Forms
Build the forms your community actually needs
Design request forms with the fields that matter for each type of submission. Architectural review requests need photos and property details. Maintenance reports need location descriptions. Each form captures exactly what the board needs to make a decision.
- Flexible field types — text fields, date pickers, multiple choice, file uploads, and more — build forms that capture exactly what the board needs
- Multiple form types — create different forms for different request categories: architectural reviews, maintenance reports, general inquiries, or anything your community handles
- File and photo uploads — residents attach photos, documents, and plans directly to their request — no separate email attachments to track down
Automated Tracking
Nothing falls through the cracks
Set response timelines, automatic reminders, and auto-close deadlines for each ticket type. Residents see exactly where their request stands at every step. The board gets organized tracking without any extra effort.
- Automated timelines — set expected response times and HOA Hub tracks them for you, sending reminders before deadlines pass
- Auto-approvals and auto-close — routine requests can be approved automatically, and stale tickets close themselves after a configurable period
- Full lifecycle visibility — residents see their request status update in real time, from submission through review to resolution — no more "what's the status?" emails
Ready to see it in action?
Create your hub and invite residents in minutes.
No credit card required.
Every request handled. Every resident heard.
No more lost emails or forgotten requests. Give your residents a direct line to the board and your board a clear view of every open item.