Requests land in one organized place the whole board sees at a glance. Custom forms capture what you need up front, every request gets an owner and a deadline, and a live status keeps residents in the loop.
Assign every request to a clear owner with a deadline attached, so there's never confusion about who's handling what. Requests move forward with the right person, instead of sitting in a shared inbox no one owns.
Custom fields and required questions mean residents submit complete requests up front, including the height, the photos, and the spec sheet. No chasing anyone for details before you can decide.
A live status follows each request from submission to decision, so residents can see they're not being ignored, and the board stops fielding the same 'any update?' email.
Review and respond between meetings, on your own schedule. Reminders and auto-close rules keep routine requests moving and deadlines from slipping.
Watch how residents submit a request and the board moves it from submission to decision, all in one place.
No contract. Cancel anytime. Set up in under ten minutes.
Case study
Single-family home community · 33 units · Minnesota
Read the storyResidents submit through custom forms the board designs, accessible directly from the community hub. Each form type captures the specific information needed for that category, whether that's architectural reviews, maintenance reports, general inquiries, or anything else your community handles.
Yes. Build custom forms with photo uploads, property fields, and approval workflows designed for architectural review. Residents attach plans, photos, and descriptions directly to their submission, and the board reviews everything in one place with a full audit trail.
Yes. Every request shows a live status, from submitted to in review to decided, so residents always know where things stand without emailing the board. The status updates automatically as the board moves the request through its workflow.
Yes. Set expected response times for each request type and HOA Hub tracks the deadlines, sending reminders to both the board and the resident before they pass. Routine requests can auto-approve, and stale ones close themselves after a configurable period.
Yes. Route each request to the right owner, whether an individual board member, the ARC committee, or a property manager, so it's always clear who is responsible for the next step.
Yes. Every decision is audit-logged with who acted, what they decided, and when. The full history stays attached to the request, so the next board can always see how and why something was handled.
Bring every resident request into one organized place, each with a clear owner, a live status, and a record you can trust. The board stays on top of it all, and residents always know where things stand.
